January 20th, 2023 - Communication

January 20th, 2023

Communication

https://www.youtube.com/watch?v=_IHY_1L3pBY&t=1031

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    1. Jace

      Perhaps we could improve communication.

      Now, this is one area that I think can be improved quite a bit.

      I think we do a pretty good job at communicating things in general.

      Like, I think we do pretty well here on the YouTube channel and on streams and things like that.

      But I do think that we are dropping the ball a little bit when it comes to the QA site.

      I think there's a lack of feedback there.

      We literally have a feature on the QA site where we can mark certain posts as

      Resolved, fixed internally, acknowledged or whatever, like known issue, right?

      However, there are a lot of posts that have actually been addressed or acknowledged or have planned fixes on the QA site, but they haven't even been marked as such yet.

      They're still left as open.

      And the fact that we have some posts that are two years old with 1200 upvotes,

      and marked as open, not even listed as known issue or something like that, I think is a little unacceptable and I think we can do better there.

      It's entirely possible that if we were to communicate better on the QA site, that people might feel more heard there, they'll feel less disenfranchised and more willing to post feedback.

      And I think that this will go a really long way when people can see that we've seen their posts.

      Because I think radio silence can be torture, especially if the past experience is that your bugs haven't gotten fixed.

      Right.

      So I'm going to bring this up with the team.

      I don't I have no promises.

      I can't say what we're going to do or anything like that, but I'll bring it up with the team and hopefully we can make some changes to address this so we can get some better communication or feedback on the QA side so that people know when when we when we see things, it's not super it's not super easy to do because everyone's kind of busy with other things.

      But I'll bring it up.

      We'll talk about it.

      I'm hopeful that we can find a solution, but we'll see how it goes.