December 12th, 2018
Q&A: Is there a refund policy?
https://www.youtube.com/watch?v=7V4UPiBOshY&t=486
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Jace
And everyone who had a Steam key at that time now has an Epic key and everyone plays via the Epic Store.
Is there a refund policy?
Yep, there is a 14-day no-questions-asked refund policy.