September 30th, 2022
Use the QA Site
https://www.youtube.com/watch?v=5Pz_dZbEx-4&t=218
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Snutt
For any other issues or feedback you might have about the game, then the best place is to go to our QA site, questions.satisfactorygame.com, and check if somebody has already made a ticket for whatever feedback you might have.
upvote that, or if not, then create your own post.
There are a lot of people posting on the QA site, and while we're not able to respond to everyone, we do read everything.
If you're reporting an issue, please provide as detailed information as possible so we can reproduce the issue that you're having.
And if you believe an issue is specific to your save file, then it would really help us out if you could upload it to a hosting site like Google Drive or something like that and link it in the ticket so we have an easier time reproducing the issue.
And if you are running into a crash and the crash report doesn't pop up,
or the game just freezes or, you know, goes straight to desktop, then please report that on the QA site and include your log file in the session.
If you don't know where your log files or your save files are stored on your computer, I will include the directories in the description.
And yeah, this is really important because if you just go to the QA site and say, you know, like, oh, my game crashed, then, you know, we don't really have anything to go on and we can't really do anything about it.
For some crashes, there are workarounds that are known within the community as well.
So yeah, please try to be specific.