January 22nd, 2020 Livestream

Snutt & Jace Talk: Cloud Sync issues

https://youtu.be/a2v9EWPj79Q

Topics

• Features > Save System > Cloud Sync

Transcript

yeah yeah, recently something's up with like epic's cloud sync, there's been a few people that have like told us that their sinks have been like malfunctioning or something so their their safes have been wiped which is really unfortunate because that's the whole point of cloud sync is that like you're supposed to have a solid safe somewhere so back up your saves I've talked with epic about it, and if any if this has happened to anyone where you've played the game and you shut it down and like something weird happens with cloud sync where and it you lose your save files, please get in touch with me because I would like to get your logs from your epic launcher so I can give epic, your log files would that mean that they can get their saves back or, I don't know probably not probably not yeah but it can help diagnose the issue yeah exactly so that doesn't happen for anyone else so that's really sucky yeah and we've also discussed like if there's anything we can do to mitigate that in our game, so we'll see if we can make a solution but like right now it's update three like all the way, so really important back up your saves yeah like it's it feels weird to be like back up your saves because they might get wiped from cloud six yeah you know it's like that's not a thing you should have to worry about but, and it also sucks because like we don't really have control no either that's the thing that sucks so like if if you're like if you know that you're only gonna play on one computer like maybe disable cloud sync for for the time being or something like that it feels weird yeah but it's a weird solution